Refund Policy

Last updated: May 2026

We want you to be confident that Sellquill is the right tool for your Amazon business. This Refund Policy explains when and how you can request a refund.

      The short version: Within 7 days of your first paid invoice for each plan, you can request a full refund — no questions asked. After 7 days, subscriptions are non-refundable, but you can cancel anytime to avoid future charges.
    

1. 7-Day No-Questions-Asked Refund

You may request a full refund within 7 calendar days after your first paid charge for each plan (Starter or Pro). This applies to your initial subscription only, not to renewals.

2. How to Request a Refund

Email [email protected] with:

Your account email address;
The order or invoice number;
(Optional) A short note on why — this helps us improve the product, but is not required.

We will confirm receipt within 1 business day and process the refund within 5–10 business days. Refunds are issued back to the original payment method.

3. What Is Refundable

Your first paid invoice for each subscription plan, if requested within 7 days of charge.
Charges made in error (duplicate charges, billing system errors).
Service unavailability lasting more than 72 consecutive hours due to issues on our side (prorated credit or refund at our discretion).

4. What Is Not Refundable

Subscription fees beyond the 7-day window of your first charge.
Renewal charges. You can cancel at any time before renewal to avoid future charges.
Charges resulting from policy violations or fraudulent activity.
Third-party costs you incurred while using the Service (e.g., your Amazon ad spend, OpenAI/Anthropic API costs if you bring your own keys).

5. Cancellation

You can cancel your subscription at any time:

Through your account billing portal (when available); or
By emailing [email protected].

Cancellation stops future billing. You will continue to have access to the Service until the end of the billing period you have already paid for.

6. EU / UK Consumer Rights

If you are a consumer (not a business buyer) based in the European Union or the United Kingdom, you have a statutory right to withdraw from a digital service contract within 14 days of purchase. Our 7-day no-questions-asked refund stacks alongside any rights you have under EU/UK consumer law — whichever is more favorable to you applies.

7. Chargebacks

Please contact us first before filing a chargeback. We typically resolve disputes within 1–2 business days. Filing a chargeback before contacting us may result in account suspension and may make us unable to issue a separate refund.

8. Contact

Questions about refunds or billing? Email [email protected]. We aim to reply within one business day.